Thank you for choosing Serenity Axis. Here is essential information about our shipping policies:
Shipping Rates and Timeframes
Shipping costs and delivery times vary depending on the destination and the weight of your order. You can view the shipping cost and estimated delivery time during the checkout process before completing your purchase.
Order Processing Time
Orders typically take 1-2 business days to process. During peak seasons or promotional periods, processing times may be slightly longer. You will receive an email confirmation with tracking information once your order has been shipped.
Shipping Methods
We offer various shipping methods to accommodate your needs. The available options will be presented during the checkout process, and you can choose the one that suits you best.
Standard Shipping: Estimated delivery within 3-5 business days. Please note that these are general timeframes, and actual delivery times may vary depending on factors such as customs processing and local postal services.
International Shipping
Yes, we do offer international shipping. International shipping costs and delivery times will be calculated during the checkout process based on your location.
Order Tracking
You can track your order using the tracking information provided in your shipping confirmation email. If you have any issues with tracking your order, please contact our customer support team for assistance.
Customs and Duties
For international orders, customs duties and taxes may apply. Serenity Axis is not responsible for any customs fees or import taxes associated with your order. These charges, if applicable, are the customer's responsibility.
Lost or Stolen Packages
In the unfortunate event that your package is lost or stolen during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue promptly.
Contact Us
If you have any further questions or concerns about shipping, please feel free to contact our customer support team. Your satisfaction is our priority, and we are here to assist you throughout the shipping process.
Thank you for choosing Serenity Axis.
Please fill out the contact form below, and one of our dedicated team members will get back to you as soon as possible. Alternatively, you can reach us via phone or email. We look forward to connecting with you!