Return and Exchange Policy

Our Online Return and Exchange Policy

At Serenity Axis, as an online store, we’re committed to ensuring your satisfaction with every purchase. Here’s how our return and exchange policy works:

1. Returns:

   • You have 14 days from the date of delivery to initiate a return.
   • The item must be in its original condition, unworn, and with all tags attached.
   • Please provide your Web Order Number when requesting a return.
   • We offer store credit for returned items.

2. Exchanges:

   • If you wish to exchange an item for a different size or style, please contact us.
   • Exchanges are subject to availability.
   • We’ll guide you through the process to ensure a seamless experience.

3. Defective Items:

   • If you receive a defective product, please report it immediately.
   • Your rights under the Sales Policy are protected.

4. Processing Refunds:

   • Once your returned goods reach our warehouse, we’ll process your refund.
   • Please allow 5-7 days for the refund to reflect in your account.

5. Join the Movement:

   • When you shop with us, you’re not just making a purchase; you’re participating in a global shift.
   • Let the leaves whisper their secrets, let the stones share their wisdom.
   • In this dance of threads and energies, you—the axis—hold the balance.

Welcome to Serenity Axis. May your journey be as boundless as the sea and as steady as ancient stones. 🌿🌟🌙